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dabkwska's avatar
dabkwska
Rising Newcomer
3 months ago
Solved

game broken after update

hello, today 02/02/25 i updated my game (28/01/ 25 update) and my game is completely broken (see photos below). i have all my gameplay and aesthetic mods uninstalled and i've restarted my game multiple times please help :( 

 

  • dabkwska  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just load the game and have a look around.

    If any of these issues are still present, please clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and repair the game: EA App > Sims 4 > Manage > Repair.

2 Replies

  • dabkwska  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just load the game and have a look around.

    If any of these issues are still present, please clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and repair the game: EA App > Sims 4 > Manage > Repair.

  • dabkwska's avatar
    dabkwska
    Rising Newcomer
    3 months ago

    thank you so much, everything is working fine now <3