LostForce15
7 hours agoNewcomer
Game crashes after opening animation
I have a fresh install of Sims 4 on a new gaming laptop (ASUS TUF A16). I open the game via the EA App, it loads the opening animation then flashes a very quick white screen and crashes, bringing me back to the EA App. I haven't played on this PC so I have no save files, no mods. I've tried the following fixes:
EA App
- Uninstalled and reinstalled EA App
- Deleted leftover AppData folders and did a clean reinstall
- Ran EA App as administrator
- Turned off EA App in-game overlay
Sims 4
- Repaired Sims 4 files through EA App
- Launched TS4_x64.exe directly as administrator bypassing EA App
- Forced DirectX 9 via Options.ini and launch shortcut target
- Set Sims 4 to High Performance GPU in Windows Graphics settings
NVIDIA
- Updated graphics drivers to 610.47 (5/26/26 Game Ready Driver)
- Turned off NVIDIA in-game overlay
- Uninstalled NVIDIA App
- Reinstalled driver via Custom Install with clean install option
McAfee
- Uninstalled McAfee and ran MCPR removal tool
Diagnostics
- Checked Event Viewer — no red errors found
- Checked Sims 4 game logs — only config.log present
- Ran DxDiag — identified NvCpl.dll access violation and repeated LiveKernelEvents
Here is my DxDiag file. Thanks!