Game crashes after opening animation
I have a fresh install of Sims 4 on a new gaming laptop (ASUS TUF A16). I open the game via the EA App, it loads the opening animation then flashes a very quick white screen and crashes, bringing me ...
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LostForce15 Thanks for the dxdiag, which shows that the Windows USB-C driver is crashing over and over. (In fact, this has crowded out any other errors that might exist.) Do you have any USB-C devices plugged in, and if so, does the game run without these? I realize you might not want to play without, say, your external mouse, but it's worth testing at least.
If that doesn't help, please look for new errors in the Reliability Monitor. Click Windows key-R and enter perfmon /rel in the run box, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Thanks for your response. Nothing plugged into the USB-C ports, the crash still happens. Here are screenshots of the relability monitor from yesterday (5/25) and today. There are several critical events from yesterday which is when i first encountered the issue.
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