ddario1984 The Sims 4 errors in your dxdiag reference a component of the .NET Frameworks, and the dxdiag also lists separate crashes of the graphics driver. So please start with a couple of basic checks of your Windows system files, the latter of which would repair most .NET issues. Here's how:
Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards.
Next, please do a clean uninstall and reinstall of the graphics driver, as described here:
Rather than reinstalling the current driver, try this one, from January 27:
https://www.nvidia.com/en-us/geforce/drivers/details/263199/
The next driver after this was a major update, and while it might be fine, I've been seeing more crashing than usual lately and mostly on the current driver or one version back. And it's easy to update to a new driver, while going backwards would require using DDU again.
puzzlezaddict here is the screenshot of what was displayed, up to installing the drivers, thanks so much
edit reinstalling did not work
edit v2 the game interface doesn't even display anymore. I just see a bunch of colourful lines with white and some other colour in the background. I think I should give up at this point
