ddario1984 Please post a screenshot or two of what you see in-game. In fact, if you can, use the in-game screenshot function (click C), then use something like PrntScrn or Windows key-shift-S to capture the screen, and let me know whether the problem shows up in either or both. If both look normal, use your phone to take a photo and provide that.
I would also like to know whether this happens in both DirectX 9 and 11 modes. Your dxdiag only listed DX9 mode, and even if DX11 mode doesn't run perfectly, it's still worth testing. If you can't get far enough to switch in-game, remove Options.ini from Documents > Electronic Arts > The Sims 4, which will revert you to the default DX11; or if you've forced DX9 in the EA App or Steam, remove the -dx9 command line argument.
There's no reason to give up yet. We've barely scratched the surface of troubleshooting here.
hey there, the issue with graphics got fixed by "itself" - it's fine now. nevertheless, the game still crashes when building. however I switched dx9 to dx11, I see no difference and I don't really understand what chanfges it could possibly cause, I don't think I have to whatsoever.
