keira87993 Most of the errors in your dxdiag are related to the graphics pipeline. The graphics driver for your dedicated card is from 2022, so it may help to update it. Here's the newest driver from AMD:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart the laptop after installing and before trying to play.
If that alone doesn't help, please unplug your USB hub and try running the game only on the laptop screen. Sims 4 doesn't always get along with these hubs, and the driver for yours is from 2020. Even if you want to keep using it in general, it would be helpful to know whether this is the problem.
