Forum Discussion

LovelyxLindsay's avatar
7 years ago
Solved

Game Crashes In Manage Households

I played the sims yesterday and I had no problems at all. Then today when I went to play there was no music when loading, but it eventually loaded after 4 minutes or so, and the music appeared. Then ...
  • crinrict's avatar
    7 years ago

    Hi @LovelyxLindsay

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,523 PostsLatest Activity: 5 minutes ago