Game crashes on one computer but not the other

Hi, so I've been having issues with the sims 4. I recently got a new computer - an acer nitro, upgraded from a macbook. (P.s. I have also been playing sims 4 for almost 7 years now).

For the past 2 weeks I've had the new computer, sims 4 has worked completely fine, no issues. This afternoon, it crashed and when I tried to open it up again I received the following issue code: 135dec40:598068e4:00000078:37b2003

I have deleted all my mods, then repaired the game. I have deleted the casche folders then repaired the game. I have even deleted the entire sims 4 folder, then restarted the game, but nothing. It either crashes with the above error code or it is stuck on a blank white page.

Now the weird thing is, I don't know if it is an issue with the game or the computer itself, because I still own my macbook and tried to start sims 4 on it and it worked completely fine, launched and I can play it fine. 

I think i need to email the computer customer service people, but I wanted to check if anyone else has had an issue to ensure it isn't something related to the game?

Thank you for any help!