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alliehummel21's avatar
8 months ago

Game crashing after finishing in CAS

When trying to return to live mode or manage worlds from create a sim, the game crashes. I don't get an error message and there are no lastexceptions. The problem still occured when I removed my mods and saves folders and created a new game. I attached my DxDiag if anybody could please help.

1 Reply

  • @alliehummel21  Some of the errors in your dxdiag are generic Windows update errors, so please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    For the Sims 4 issue, if you're using ReShade or GShade, please remove it and repair the game (again, if you have already).

    If that doesn't help, or you're not using ReShade/GShade, please uninstall any Razer apps you have.  They can sometimes conflict with Sims 4, and reinstalling them may fix the issue, but please do test without any of them present.

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