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SmallRussianAvo's avatar
SmallRussianAvo
Seasoned Newcomer
9 days ago

Game Crashing at Loading screen.

Basically as it says in title, game crashing at loading screen. Ill attach a photo of the crash report. 

I have tried: reinstalling, repairing, running several computer fixes that were reccomended in a seperate thread, removing the mods. 

5 Replies

  • SmallRussianAvo  This error points to an issue with the 2015-2022 VC++ runtimes, which Sims 4 uses.  But the problem could be mods or custom content rather than the runtimes themselves.  Did you remove all mods and all custom content?  If not, please try that now.

    If that doesn't or didn't help, please manually uninstall and reinstall your newest VC++ runtimes.  Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, click any version from 2015 or newer, and uninstall.  (Don't touch the older versions.)  You can download fresh copies here:

    https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

    You'll need both the x86 and x64 2022 runtimes, but not the ARM version, and not the older ones.  Restart after installing and before trying to play.

    If that doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • SmallRussianAvo  Are you using any custom content at all, and if so, did you try removing it?  You don't need to save your progress, but this is an important test.  Please confirm you've tested with no cc at all.

    Separately, your computer's C drive is very low on space, almost low enough for it to start causing problems in general use.  So please try moving some data to D, at least another 10-15 GB if you can.

    If this doesn't help, try installing the newest graphics driver from Nvidia, which you can get here:

    https://www.nvidia.com/en-us/drivers/

    Run it as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart your computer afterwards and before trying to play.

  • SmallRussianAvo's avatar
    SmallRussianAvo
    Seasoned Newcomer
    7 days ago

    I tried running as admin, ive tried running it after moving my mods file to a completely different location. Ill try moving my data and get back to you

  • SmallRussianAvo's avatar
    SmallRussianAvo
    Seasoned Newcomer
    6 days ago

    Ok i freed up like 20g of space and downloaded the driver still not working , will try the install thing tomorrow