sims 4 keeps crashing my laptop and causing it to shut off unexpectedly but other games work fine so i dont think its a issue with my pc i have a Dell G16 7620 with a
12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz) processer
16 gb ram
and Nvidia Geforce RTX 3050 Ti gpu
ive tried everything i can think of and no luck
Help
JimmiAlanXCIX Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
i have attached the dxdiag
i would also like to note i have no mods/cc installed in my game
JimmiAlanXCIX Your dxdiag crashed while running and is missing some information. What I can see are some generic Windows update errors and a couple attempts to repair something about the OS. So please run a couple of checks of your Windows system files:
Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards. Then try again to play, and after you get a crash (or anything else unexpected), run and post a new dxdiag.
the message i received after running "sfc/scannow" was
"Windows Resource Protection did not find any integrity violations"
the game crashed after about 30 mins of playing ive attached the dxdiag below
JimmiAlanXCIX Your new dxdiag has all the relevant info, so that part is fine. I only see one Sims 4 error, one that shouldn't be a major problem, plus one crash of a component of the Nvidia graphics driver (but not necessarily anything serious), plus one error that points to a component of McAfee. The rest are more generic Windows update errors.
So please check McAfee for any recent actions involving Sims 4 or the EA App. If you find something, set exceptions/exclusions for TS4_x64.exe and EADesktop.exe. If you don't find anything, try playing while your computer if offline—this should prevent McAfee from flagging any telemetry-type communication between the game and EA servers. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If you get another crash while offline, please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
If you don't see anything, does your computer seem to get excessively hot while you're playing? Do you hear the fans spin up wildly before a crash? Are you setting it on top of blankets or anything else that might inadvertently block the vents? A crash without a Windows error report of some kind is usually hardware-related, but it can be a problem like overheating as well as something more fundamental.
Please also let me know whether you're playing with the laptop plugged in, or if it's running on battery.
okay, i will do all that asap and check back with you
and i dont believe its a overheating issue because my fans sound just fine and i also play other games aswell such as the sims 3 w mods mind you and cities skylies with no issues of crashing w any of those games or any other game i play, and ive checked my thermal events log in the one time boot menu on my pc and there are no thermal events or signs of overheating listed
and i do play with my laptop plugged in
Okay, it did crash again, I ran the command and so far I’m not seeing any errors related to or around the time the crash happened but I will check back again and see if anything pops up
JimmiAlanXCIX Did you find anything? It would be odd for there to be no error, unless this is a hardware issue of some kind that Windows isn't aware of.
the only error i got when the crash happened was
"The previous system shutdown at 3:16:47 PM on 2/24/2026 was unexpected."
so im unsure ive ran a advanced hardware test and everything passed. idk like i said ive been able to play sims 3 for hours with multiple mods installed and thats running great with no crashing.
i did notice tho, the game isnt recognizing my graphics card so idk if that could have anything to do with it
