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shellcleary's avatar
shellcleary
New Traveler
7 hours ago

Game Crashing Non-stop

Please help me!  The game is unplayable for me.  I've removed mods, cleared cache, put some of them back in, sent the crash report to stupid ChatGPT, updated my drivers. Ran numerous tests with only 1 or 2 mods.  Went back to no mods. 

crash..crash..crash.  In the middle of game play.  It just closes.  Help me please!

1 Reply

  • shellcleary​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.