My game has very very rarely crashed in the past but since the May 2026 update it has crashed a few times. i don't play with mods or cc and i have repaired the game through the EA app. It's frustrating to lose hours of gameplay or to fear not saving every few minuets in anticipation.
Thank you puzzlezaddict, I did what you suggested last night and played for what I believe was an hour without incident. A side note; my graphics card did an update before I played so wondering if rtx 4080 or nvidia was having issues. I will be playing again today in my older save to continue testing the theory of corruption. Thank you for your help and suggestions. Appreciate your hard work. Oh and when I closed the game it didn't crash so . . . so far so good. :)
Community ManagerHi all,
If you're still having issues with your game crashing, please run an EA Error Report following these steps, and share your Report ID in this thread to help us investigate further.
Thank you!
So I went to play my old save in the new folder and was doing ok until i did a wedding. at the end they all froze. commands are taking 5 to 10 seconds to appear. my old save is unplayable. It isn't that old either. so going to try and give you the dx/diag
kitaxia Most of the Sims 4 errors in your dxdiag are associated with high-end Intel processors that the motherboard can overclock by default. Sometimes updating the BIOS helps, and it looks like your BIOS version is somewhat old (although I can't be sure due to how MSI lists updated versions on its download page.) I believe this is your board:
https://www.msi.com/Motherboard/PRO-Z690-A-DDR4/support
But double-check the model before downloading anything. You can find it printed on the board itself as well as on the board's box, if you built the computer yourself, or in any documentation you received from the system integrator, if you bought the computer already built. The most recent BIOS version is from April 7, so unless you've specifically updated the BIOS since then (which is its own manual process, not something Windows would do for you), please install the newest version and test again.
If that doesn't help, boot into BIOS and disable CPU Turbo Boost, which should be somewhere under Advanced settings. It might have a slightly different name, but Turbo should be part of it. If you're not sure what you're looking at, feel free to take a screenshot or photo and post it here.
Thank you puzzlezaddict. I will update my bios and let you know how this goes either way. Appreciate you and the work you and colleagues do for us avid simmers. :)
Updating my bios seems to have done it. That was quite the task in itself. To my hubby and I a day to figure out what and how MSI wanted it done. I'm so used to having a magic button to update but that wasn't the case here. The don't even let you know if you need to. So thank you again puzzlezaddict. It worked and seems to be running pretty smoothly. one happy avid simmer. 😄
Replying here too to let you know puzzlezaddict that updating my bios worked. Thank you again for letting me know what needed to be done. Very grateful that was it. Complicated but eventually did it and the game is running pretty smoothly. :)
