Forum Discussion

RebelGoddex's avatar
RebelGoddex
Seasoned Newcomer
2 months ago
Solved

Game Crashing/Closing

After a failed update and repair then an successful update, the game would open followed by a moment of the screen freezing then the screen would go dark and open to my desktop. When I would open it ...
crashing
launching
  • RebelGoddex's avatar
    RebelGoddex
    2 months ago

    So I managed to fix it early on. I switched from fullscreen to windowed fullscreen. It hasn't closed since and works perfectly. I have no idea why as i've always used fullscreen and honestly, windowed fullscreen didnt actually change anything, game still acts like its fullscreen.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

RebelGoddex​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

RebelGoddex's avatar
RebelGoddex
Seasoned Newcomer
2 months ago

So I managed to fix it early on. I switched from fullscreen to windowed fullscreen. It hasn't closed since and works perfectly. I have no idea why as i've always used fullscreen and honestly, windowed fullscreen didnt actually change anything, game still acts like its fullscreen.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,526 PostsLatest Activity: 11 days ago