Started happening two days ago, trying to launch the game creates a short "preparing game" message that dissapears after one second and then nothing happens. I don't see any sims process in the task manager, no crashes or virus/firewall reports in windows logs. I tried restarting the computer, reinstalled both ea app and sims4 but the same behavior continues.
bennyzil10 Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it opens, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet either manually or from the Gallery; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
