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thecornlady's avatar
thecornlady
Seasoned Novice
2 years ago
Solved

Game file can't be added into EA folder because its "open" but it isn't

I had a previous issue where the game would launch, but the screen would just stay white and never load to the main menu. In order to fix it I decided to see if the game could load to the main menu with a new save and then I could repair the game through the EA app. So I moved my Sims 4 folder onto my desktop and launched the game with a completely brand new blank game with no saves. The game launched perfectly fine, so I went back to my desktop and tried to move the Sims 4 folder back into the EA folder.

But now every time I try, I get a pop-up window from Windows telling me that "The action can't be completed because the folder or a file in it is open in another program." Clicking Try Again just reopens the pop-up again and again, so I can't do anything to figure out what is causing it to show up. I've been repeatedly checking the Task Manager app and from what I can tell, neither the EA or Sims 4 apps are open and running. So no I don't think the folder or any file in it is open in another program, but then again I'm not a computer expert so I have no idea what is actually going on here. 

I play on a laptop with Windows 10, and I just recently updated the game with no issues whatsoever. I have CC/mods installed but I don't think they're causing the problems because I was able to play just fine two days ago even with those CC/mods installed and running. If anyone has any solutions or experienced this before, I would really appreciate any help to try and fix this issue. I just really want to jump back into my game again! lol

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @thecornlady  Try pausing OneDrive syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.  And restart your computer.

    Please also keep in mind that if you move the old Sims 4 folder back into the Electronic Arts folder, you're just reintroducing the problem.  It would be best to move individual folders one at a time, testing along the way to make sure the game still runs.  If it doesn't, you'll know something in the folder you moved is the culprit.

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @thecornlady  Try pausing OneDrive syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.  And restart your computer.

    Please also keep in mind that if you move the old Sims 4 folder back into the Electronic Arts folder, you're just reintroducing the problem.  It would be best to move individual folders one at a time, testing along the way to make sure the game still runs.  If it doesn't, you'll know something in the folder you moved is the culprit.

  • thecornlady's avatar
    thecornlady
    Seasoned Novice
    2 years ago

    @puzzlezaddictHey sorry for the lack of response. I posted and then I had to take care of things and forgot to check before I went to bed.

    OneDrive does sync so I'll pause it and restart the computer to see if that helps. Also thanks for the heads up about the Sims 4 folder, because I genuinely wasn't sure if I should add the whole folder itself into the EA folder or try it piece by piece. Hopefully adding those individual folders will help solve the problem. I'll update you to see if it actually worked or not. Oh and thanks for the help, I appreciate it!

  • thecornlady's avatar
    thecornlady
    Seasoned Novice
    2 years ago

    @puzzlezaddictHey so I did everything including moving the individual folders, but I still need help if you are available. Which folders am I moving into the EA folder? I understand I need to move all of the required folders that help the game run. But is there a list of all required folders that help the game run? I'm asking because I want to make sure I'm doing this right so my game runs correctly again.

    I was able to fix it! It took me a while to actually sit down and start moving files, and then I had to reread your suggestion a couple of times but once I understood, it fixed the game with all of my CC/mods and saves functioning again! You're such a great helper and I hope the rest of the Sims 4 community recognizes that!! :D If I ever have any more issues, you might just be the first person I'll go to lol!

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