Game has stopped working
Whenever i try to open the sims 4, it doesnt open and it says that the game has stopped working. I have a windows 7 and i have tried everything bt it still didint work.
[title edited for clarity ...
Forum Discussion
@anam06 Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also look for related entries in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 4 from after this problem started, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post along with your dxdiag. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
I couldn't find any information on perfmon. I have attached my dxdiag
@anam06 The issue here is that a Windows 7 dxdiag doesn't list Windows error reports as dxdiags from newer operating systems do, so we have to look for that info somewhere else. Especially given that there's nothing glaringly obvious in your dxdiag, the other info is critical here.
Please try playing in a clean boot. Instructions for Windows 7 are a little way down the page, in a spoiler:
If you still can't play, please check the Reliability Monitor again, specifically looking for not only any errors that mention Origin or Sims 4 but any that happen at the same time as you try to play. And again, if you don't see anything relevant, check back in an hour or two.
Please also let me know what antivirus program, if any, you use.
Nothhing works ☹️(((( . I tried attaching my reliability history but it said that the file is not supported. But there were errors relating to sims in it. I give up
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