Forum Discussion

cypriano3's avatar
cypriano3
New Adventurer
2 months ago
Solved

Game is borked

I am unable to play my game.  I cannot build.  If I download a house, then I can no longer play the game and have to use ctrl alt delete to get out of it.  Since I bought a new computer I have had no...
expansion packs
game packs
missing content
  • puzzlezaddict's avatar
    puzzlezaddict
    27 days ago

    cypriano3​  Please test the game in a new admin Windows account, to see whether this problem is limited to your main account or is more global.  Make the account local, as in, don't link it to your Microsoft account or any email address.  You'll be able to launch the game without reinstalling anything, but your saves and other user content won't be available.  That's fine for the purposes of this test and can be addressed later if you happen to want to use the new account going forward.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

cypriano3​  This message is coming from OneDrive, as it's syncing your Sims 4 data and deleting files that apepar to be duplicates or otherwise unnecessary.  The zoneObjects files in particular only exist in a folder called scratch inside the saves folder, and scratch only exists when you have a save loaded, unless the game crashes and is unable to delete the folder.  So these files are extraneous, although that says nothing about the other files not listed in the error.

At any rate, I would suggest getting rid of OneDrive, or at least preventing it from syncing your Sims 4 data.  How to do so is covered in the first post of this thread:

[CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402

Let me know if you have questions about the process.

I can't tell you for sure that this will fix the problems you're seeing in the game, but I can tell you that it's possible that OneDrive is part or all of the cause.  I can also tell you that OneDrive can cause other issues, now or later, so keeping it away from your Sims 4 files is a helpful step in general.

As a side note, platforms are not necessarily going to raise any objects on top of them.  If you'd like to raise an entire room, or the whole house, try using the foundation tool instead.

  • cypriano3's avatar
    cypriano3
    New Adventurer
    2 months ago

    I will try the process to see if I can stop one drive.  I know it is that, but I knew that it was directly linked only to the sims.  As for raising foundations, trust me, I have been building in sims since sims 1 and what happened was not normal. I only mentioned the columns, but the windows stayed where they were too. But I will try and see what happens.  Thanks for your help.  here's hoping.  I probably said it wrong, I was trying to raise the whole house

     

  • cypriano3's avatar
    cypriano3
    New Adventurer
    28 days ago

    Thank you for your previous help.  I have now disable one drive and repaired my game and still I cannot download houses I have built from the gallery.  It would seem I have to uninstall and reinstall the whole game.  I have tried everything else, I have no mods in my game.

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