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Anonymous's avatar
Anonymous
8 years ago
Solved

Game is crashing on startup

I just installed the new update this morning and now my game won't run. I've tried restarting my computer and origin, troubleshooting, etc. but nothing works. Could I get some help?

  • Anonymous's avatar
    Anonymous
    8 years ago

    I just repaired it from origin and it is now working again, sorry and thank you for trying to help

8 Replies

  • Do you have any mods or custom content (CC) in your game? Could you test without?
    You can just move the folder to a location outside the Electronic Arts folder.
    If the game works without your CC and mods in, your issue is probably caused by a broken mod or CC.
    You can find a full list of broken/incompatible CC and mods since the Seasons expansion pack over here:
    https://forums.thesims.com/en_US/discussion/941998/broken-updated-mods-seasons-june-2018-patch

    If it still doesn't work I suggest taking out half of your mods and CC and testing the game. Then keep splitting until you find all that is broken.
    Either update or remove the broken CC/mods.  

  • Anonymous's avatar
    Anonymous
    8 years ago

    I do not have any mods or custom content

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    8 years ago

    The game did run perfectly fine before? Did something change on your computer in the mean time?

    Could you post a DxDiag? This gives us a bit more information into your system and what is going on.
    Feel free to delete any personal information like the 'machine name'. You can attach the DxDiag to your next reply in this post.
    You can read about how to gather your DxDiag over here:
    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Anonymous's avatar
    Anonymous
    8 years ago

    yes it did and nothing has changed

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    8 years ago

    A DxDiag would be helpful in this case. See my previous message on how to get one. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    I just repaired it from origin and it is now working again, sorry and thank you for trying to help

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