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cll1275's avatar
cll1275
Seasoned Newcomer
2 days ago

Game keeps crashing

My game keeps crashing or freezing to the point where i have to manually close it. The longwst i have waited while it froze just to see was 27 minutes. This is a new issue i have been having since the last update 29th of april 2025. It gets worse when i try to acces the gallerly. It also seems to be happening more in cas then in build or live mode. Yes i do have mods so i tried playing without mods but it still happens. That means its not a mod breaking my game. I first posted this in bugs but was told to move it here.

crashing
lag

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    cll1275​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Leave the Gallery issue aside for now.  I'd like to know whether the game crashes or freezes independently of that.  Once it's running properly again, we can try to fix the Gallery, if it's still a problem.

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