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rynlove's avatar
rynlove
Newcomer
3 hours ago

Game keeps failing to launch

Right after the update, my sims game will no longer launch. I've tried everything I can, removing mods, changing settings, and anything else people have suggested; however, no luck. I don't know what to do or if it's happening to anyone else. Please help.

4 Replies

  • rynlove's avatar
    rynlove
    Newcomer
    1 hour ago

    It appears to be creating a lastCrash file when this happens, if that information is helpful. I'm assuming it's opening extremely briefly and then crashing before showing me the pop-up.

  • rynlove's avatar
    rynlove
    Newcomer
    1 hour ago

    I tried the first thing and it worked. It ran fine, so I slowly added back folders and started the game to see if I could find an issue. I thought I did because I found two folders of cc that were preventing it from launching, however it suddenly went back to the "Failed to launch game" pop up so I'm not so sure what's going on with it.

  • rynlove​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If this doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.