marenl11816 Try repairing the game through Steam, which will undo the edit(s) you've made to get your graphics card recognized. It's possible that one of the edits was slightly incorrect, for example using the wrong quotation mark, or that editing the file at all broke it.
To repair through Steam, right-click the Sims 4 tile and select Properties > Installed files > Verify integrity of game files.
EA support does still exist, but it's somewhat limited in what it offers. For certain categories of issue, you might receive a generic help article or be directed to these forums.
