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BigJimmyMac's avatar
BigJimmyMac
Newcomer
5 hours ago

Game not opening

So I've been having issues with my game opening I've tried taking out all my cc and mods and it still refuses to open its been doing this for the 2 most recent updates and i don't know what to do because I've already uninstalled and reinstalled the game and repaired it more than once can someone tell me hwo to fix this bug

1 Reply

  • BigJimmyMac​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.