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xx32ugnezjx3j's avatar
9 months ago

Game not saving

My game keeps closing when i try to save the game, before this i had a problem with the actual game launching before but i fixed that. Now this is happening I have tried

  • Opening the task manager and ending the process tree of the EA Background Services.exe
  • Loading the EA app first
  • Forcing the EA app to update
  • Verifying the integrity of game files

None of them worked, can anyone help with this?

5 Replies

  • I am having the exact same issue. Cannot play at all now because can't save.

  • Now, it closes down not even letting me play, just like it was before i was able to fix it to what i mentioned in my previous comment 🙁

  • xx32ugnezjx3j​  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.

    Otherwise, when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see whether you can save your progress.

    If this works, copy one of your saves from the old Sims 4 folder to the new one, but nothing else yet, and see whether saving works here too.

  • xx32ugnezjx3j's avatar
    xx32ugnezjx3j
    8 months ago

    I got to the second step you had told me without problems but now it closes as soon as i try to load the save i made