Game Shutdown
When I attempt to open my game the menu opens up but when I try to open my saves or play it shuts down. The EA app displays this message after," Some features have been disabled because the EA app la...
Forum Discussion
SPECTORBUNNY Does a new save work? Please try and let me know.
If it doesn't, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start another new save and see how it runs.
If this works, you can copy some of your old saves to the new folder and test them too. Don't add anything else yet though.
If the new save in the new folder crashes too, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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