6 years ago
Game Shutting down
Hey guys! I need some help again. In December I had some issues with The sims 4, the game kept crashing giving me some errors, but some guy helped me here and it fixed it, until now. Right n...
@Caturra75 Please screenshot the contents of the Arranque tab in the Task Manager, so we can see what's there. Even if you've disabled everything listed, it would be good to know what might have been causing problems.
Edit: So now having looked at the screenshots on my computer rather than my phone, and being able to see more than the first part of the first screenshot, it turns out you're running two antivirus programs at the same time. McAfee can cause problems all on its own, but even more so when it's running alongside another antivirus and fighting for control, although in fairness this is true for most of these apps. If you're not actively using it, please uninstall McAfee and clean out its files. You can find directions on the McAfee site; it's best to use the uninstall tool described in Method 2:
Then the question becomes whether that alone is enough, or whether you'll still need to disable the other apps on startup to play Sims 4 without trouble. Avast also has periods where it doesn't get along with Origin games, and then it goes back to working, although it usually prevents the game from running entirely rather than just eating RAM. Still, if Sims 4 crashes with Avast and nothing else running, you could try disabling it temporarily, just to see.
The point is, you can go in order, testing after each step to see whether Sims 4 runs normally. First get rid of McAfee, then disable other startup apps, then try without Avast, even if you're going to reenable it later. The approach Holger1405 recommended would be the next step if nothing else prevented the crashes. It's better, under normal circumstances, to let Windows manage these settings, and only intervene if necessary. So that's why he's suggesting you try other steps first.