patwood1946 Try removing the entire Sims 4 folder that contains your saves and other user data. This will remove, but not delete, your saves and anything else still in there.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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