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a79b55688548271b's avatar
a79b55688548271b
Seasoned Newcomer
2 months ago

Game will not open

Let me start by saying I have no mods or CC. I've got several expansion packs, but none are new. I've been playing for years, and never had an issue up until the recent update to the app. 

Now, as of a couple days ago, I noticed that I cannot start the game. It freezes on the loading screen, until I hit the windows button, which minimizes the app. Then when I try to open it again, it's frozen on the menu screen. I can't close the app at that point, and have to restart my computer to get it to close. I've tried reinstalling the app, and repairing it, and nothing is working. 

I've been reading through this forum and others and see that I'm not the only one with this issue. 

1 Reply

  • a79b55688548271b  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.