Forum Discussion

RogueMeryl

Seasoned Newcomer

13 days ago

Solved

Game won’t work in full screen mode.

Whenever I try to open the game it freezes on the first frame of the opening sequence and I can’t click on anything.

graphics

launching

puzzlezaddict
8 days ago
RogueMeryl If you have a Surface 3 or 7, please try changing these settings:

Sims 4 Crashing/Freezing/Lag, Surface Pro 7 | EA Forums - 11836525

Otherwise, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

puzzlezaddict

Hero+

8 days ago

RogueMeryl If you have a Surface 3 or 7, please try changing these settings:

Sims 4 Crashing/Freezing/Lag, Surface Pro 7 | EA Forums - 11836525

Otherwise, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.