ClaireLuella Sorry for the late reply. Your dxdiag lists several serious crashes of the graphics driver, or one of them anyway. Your currently-installed drivers are new, and the technician who examined your laptop should have seen these errors and recognized them, meaning the drivers should have been clean-uninstalled and reinstalled. So rather than do it again yourself, try forcing the game to use the Intel integrated graphics chip. If the problem is the Nvidia driver, or the graphics card itself, using the iGPU instead would get around the issue.
Open Windows Settings > System > Display > Graphics settings, click Browse, choose TS4_Launcher_x64, and select the power-saving option. Do the same for TS4_x64 and TS4_DX9_x64. Next, right-click the desktop and select the Nvidia Control Panel > Manage 3D Settings > Program settings, and choose the integrated graphics option for the same three apps. All three are probably not necessary, but it's best to be thorough.
If this doesn't help, repeat the process, except this time, choose the high-performance option in Windows settings, and the Nvidia option in the Control Panel.
