Get to Work not showing as owned when I reload game
I am playing on PC using the EA app. I bought Get to Work, along with the base game and a few other packs, back in March of 2021. My purchase history is showing "completed." When I reload my game, I get a message saying that it requires Get to Work, and if I continue, the items used from that pack will disappear. I hover over the Get to Work icon, and it says Not Owned. But I click on it, on the purchase page it says "You already own this pack." Well, yes I do. I bought it three years ago. But something in the software somewhere seems to forget that, and thinks I don't own it.
If I exit out of the EA app, repair my game, and clean the cache, the problem resolves. Until the next time I open up the app, and then I have the same problem again. Do I actually have to repair the game every time I play? Get to Work is the only pack causing this problem. Thank you.
@MrsBradyBunch You could try reinstalling only Get to Work. Open the EA App game library, click Sims 4, then Manage > View properties, and you'll see the game's install location. Inside that Sims 4 folder, delete the EP01 folder, which is for GtW. Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager, or you won't be able to delete the folder. Then open the App again and reinstall GtW, from Manage > Manage add-ons.
