I have removed my two mods (Command Center and Zerbu All Worlds Residential) and also repaired the game. I have restarted the computer after doing so. This happened after the May 27, 2025 update.
Every time I enter Live Mode, the game gets stuck and either crashes or just freezes, prohibiting me from closing Live Mode and returning to the game.
You can't upload exception files. You need to c/p the content.
Which issue did you have again ? The crashing or the GUI disappearing ?
Hi crinrict
I am using Windows 11 Home.
I followed your instructions. This time it didn't happen immediately after the first time switching between live- and build mode. But after a few minutes normally playing a scenario from the main menu, it reoccured with the mode switch.
There is already a lastUIException.txt file in the new "The Sim4" folder. Don't know if this is useful to you. I attach it anyway.
Hi Pointless06451 halfidentity WendyFallenAngel
what platform are you all on ? Mac or Windows ?
Please post your specs.
If you are a mod user (even if disabled), try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
I am not sure if this is exactely the same issue Pointless06451 is describing. But I also experience the GUI disappearing when switching between live and build/buy mode. Also getting a black screen when returning to manage worlds or main menu just as WendyFallenAngel described in the comment. I recorded this issue and uploaded the video to youtube:
https://youtu.be/u4RNIIXOQkY?si=fARJC3nbo2gbo3gE
I have been having the exact same problem ever since the most recent update as well, it doesn't crash all of the time when switching between build/buy mode and live mode but it does do it frequently. The icon for build/buy mode greys out when I try to go back to live mode but I can't do anything and trying to go to manage worlds when this happens just presents a black screen. I'm playing on a gaming laptop, have all packs, expansions and kits and I don't use mods or CC
