nickyjoro Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Please also let me know whether this happens in both DirectX 9 and 11 modes, or only one. How to switch between the two is covered in this post:
DirectX 11 (DX11) for The Sims 4 - A Step-by-Step Guide | EA Forums - 11811172