Help, game won't load passed start up screen.
For the last week, whenever I start the game, it doesn't load passed the start up screen with all the texts that change before the main menu. I've updated my pc and Nvidia, I've tried restarting, I'v...
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witchywolf931 If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If this doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
It didn't work for me. It still doesn't load passed the loading screen. I attached the dxdiag. Thank you in advance!
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