HELP! my sims 4 is giving me a blank white screen

@Chanel1993
The problem may be related to the Windows system. Do you remember when was the last update of your Windows?
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
I don't work for EA