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meg9h's avatar
meg9h
Seasoned Novice
2 years ago
Solved

Help please!! Sims 4 Not responding on startup

Hey! I'm really struggling with my game immediately going to 'Not Responding' as soon as I click play. I have already tried removing the mods folder, regenerating a new Sims 4 folder and I'm still h...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @meg9h  Great.  I'm not sure exactly what would repair the old account, but I have a couple of suggestions if you want to try.  Specifically, this section of the first post of the "already running" master thread:

    https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13276380#permissions

    It's worth running a virus scan (next section) as well, just to be thorough.  And an overzealous antivirus can block Sims 4, sometimes only after the initial play session.  So if you use a third-party program, set exceptions for TS4_x64.exe and EADesktop.exe.  For Windows Defender, you can set the same exceptions in Controlled Folder Access, or disable CFA entirely.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@meg9h  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

meg9h's avatar
meg9h
Seasoned Novice
2 years ago

Hey, yeah that didn't work. It wouldnt even make it to the first EA screen. I checked the My Documents Sims 4 folder and it also didn't even spawn all of the usual folders.

Please find attached the DxDiag!

Thank you for replying!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @meg9h  Try forcing the game to open in windowed mode.  Inside the Sims 4 user folder, open Options.ini, search for fullscreen , and set it to 0 (zero).  It's not important that the user folder is missing some files—they only get regenerated when the game needs them, which it doesn't because it's not loading far enough.

    If that doesn't help, please try playing in a new admin Windows account.  Make it local, as in, don't link it with your Microsoft account.  You'll be able to launch Sims 4 without reinstalling anything, but your user data won't be available.  That's fine for the purpose of this test, which is to see whether the problem is contained to your main user account or is more global.

    • meg9h's avatar
      meg9h
      Seasoned Novice
      2 years ago

      Hi there! Forcing the game to enter windowed mode didn’t not work. 

      However, creating a new user and launching the game that way did actually work! 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @meg9h  Great.  I'm not sure exactly what would repair the old account, but I have a couple of suggestions if you want to try.  Specifically, this section of the first post of the "already running" master thread:

        https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13276380#permissions

        It's worth running a virus scan (next section) as well, just to be thorough.  And an overzealous antivirus can block Sims 4, sometimes only after the initial play session.  So if you use a third-party program, set exceptions for TS4_x64.exe and EADesktop.exe.  For Windows Defender, you can set the same exceptions in Controlled Folder Access, or disable CFA entirely.

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