Help! Sims 4 won't install on mac

@sarasahal

What Mac do you have? 

Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on More Info depending on what operating system you're running):

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?

mac os x

version 10.6.8

processor : 2.7 ghz intel core i5

memory : 4GB 1333 MHz DDR3

No i don't have that

@sarasahal

The minimum system requirements for The Sims 4 are OS X 10.7.5 (Lion), you are running OS X 10.6.8 (Snow Leopard). That is why you are not getting the install option. Can you upgrade your operating system via the App Store? 

and how can i do that ?? ..... sorry but i'm not a mac person😞

@sarasahal

1. Back up your Mac (always recommended when upgrading an operating system)
2. Open the App Store from your Applications folder
3. Log in with your iCloud/iTunes account
4. Type Apple in the search field
5. Download and install OS X.

I've tried to download os x yosemite but it wouldn't download , and i don't really have icloud

and what do you mean by back it up ??

did you get this fixed im having the same problem?

PLEASE HELP

i have downloaded sims and when i go to press install it wont even let me click it!

@sarasahal

Backup - copy all your documents (music, photos etc.) onto an external hard drive/USB stick or some other peripheral storage device just in case something goes wrong in the install.

You don't have iCloud? Log in with your iTunes ID and password.

When you say Yosemite won't download, what do you mean? Are you getting an error message? How about Lion (OS X 10.7) or Mountain Lion (OS X 10.8) or Mavericks (OS X 10.9)? Without knowing which Mac you have I can't advise as to the operating system you can install. I did ask for this in my original post, but you only provided minimum information - are you on a 2012 iMac or a 2015 13" MacBook Pro etc.?

@HollyClarex

Are you also running OS X 10.6.8? You need to upgrade if you are.