Help! Sims Game Crash!
LuvMokyo See whether you can install the newest driver from AMD for your processor and integrated graphics chip. HP software sometimes blocks drivers not directly from HP, so you might get an error message, but there's a way around that if necessary. Here's the driver:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer afterwards and before trying to play.
If you can't install this driver, see whether HP offers a newer one for your machine. Go here:
https://support.hp.com/us-en/drivers/desktops
Enter your computer's serial number, choose your OS (just Windows 10 is fine) if prompted, click All Drivers, then Driver-Graphics, and look for an AMD (not Intel or Nvidia) driver newer than your current one, which has a version number of 23.20.0816.0000. Anything that starts with a higher number than 23 is newer, as would be one that started with 23 and had a subsequent number higher than 816.
If you can't install the driver directly from AMD and HP doesn't offer a newer one, let me know. This particular problem is almost certainly related to the old driver, so it's important to update it in one way or another.
