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S4SH7MI's avatar
S4SH7MI
Newcomer
7 hours ago

HELP: Stuck on loading screen

hello! this is my first time posting here, so i apologize in advance if i'm in the wrong forum! 😓

anyways, my problem is this: i open the game fine, and choose to "resume play" to continue the last household i've been playing on. then this household takes very long for me to load; i've tried loading a different save, only to wait again for unnecessary minutes.

i've tried taking out all mods and ccs, and it still happened. i deleted frequently mentioned cache in my files, and the problem still occurred. i've tried repairing, reinstalling, and nothing had worked. if there's something else i need to do, please let me know

cc or mods removed
launching

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    S4SH7MI​  Does this happen with a new save too?  Please start one, with your Mods folder removed, and see what happens.

    If the new save is affected, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If the new save is fine, I'd like to see a lastexception from your main household in your main save.  Open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you see.  Try again to load this save, and if and when it doesn't work, look for a new LE.  If you find one, open it (Notepad is fine), copy its text, and paste it into a reply here.

    Please continue to test with your Mods folder removed.  You don't need to save your progress.

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