After I added the new pack, I can hardly play my game because every time I save it, it crashes OR I have to use task manager and hard close it. I then lose all progress. Insane, that I spent so much on a new pack that I've got to play for 15 minutes.
I own all packs except life and death and werewolves. Playing on PC.
I don't understand why EA is constantly adding new content instead fixing issues and making the game worse. Devastated I haven't been able to enjoy the game
courtneyb2017 Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If the new save is fine, you can copy over one of your existing saves and test that too. Don't add anything else yet: no mods or custom content, no Gallery downloads, no other files.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
I've been experiencing the same exact issue. Love this game but the constant crashing and bugs that I am struggling with since buying B&H has been a headache. A good solution at this point is to create a patch and figure out the issue. Not suggest new saves. I also don't use MODS so there is no reason the game should be acting like this.
SweetIcedTay87 I wasn't suggesting that the original poster abandon their old save, only that it would be useful to know whether the problems were contained to that save or more global. That applies to you as well, so please test a new save and let me know which problems still happen.
If the new save is affected, please provide a dxdiag, as described above.
I'm having the same problem since installing Business and Hobbies. I started playing with a new SIMS 4 folder, and the same problem recurs.
nmgbell Sorry for the late reply. If you still need help, please try the suggestion in the first reply, and if it doesn't work, provide a dxdiag.
I have followed all the suggestions including reinstalling the game. Game still crashes or freezes. Dxdiag is attached.
courtneyb2017 A couple of the Windows errors in your dxdiag are serious crashes of the graphics driver, or one of them. So please do a clean uninstall and reinstall of both drivers, as described here:
Use the Intel driver Lenovo provides for your laptop, which is a bit old but is probably still fine:
Use the newest Nvidia graphics driver:
https://www.nvidia.com/en-us/drivers/details/245674/
The proper order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
If you still can't play, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Thanks. Updating the Intel driver made the difference. Problem resolved.
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