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ammelives's avatar
ammelives
2 years ago

Horse Ranch 'downloaded' but not in game

Hi!

I bought Horse Ranch about two hours before it came out, so technically pre order. When I went to download it, it said that it downloaded fine- but when I opened the game, I couldn't find it. The image of the cover of the pack is just blue on the pack tab on the home screen, not with a graphic like every other pack, but I can click on it fine and it will display the cas/build-buy items like normal. No popup to tell me that I downloaded the pack came up on my home screen when I opened it, and the pack wasn't in game at all. Yet, the EA app tells me it downloaded and everything.

I uninstalled the entire game and all my packs, then redownloaded it. All other packs are fine, and another pack that I had a similar problem with (desert luxe kit) even downloaded for the first time when i opened it up after redownloading. Yet, no Horse Ranch, and I still can't find it. Please send any advice if you have any!

pc

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  • thecornlady's avatar
    thecornlady
    Seasoned Novice
    2 years ago

    @puzzlezaddict IT WORKED!!!!!! Thank you SO much!! 😆 If I have any more problems I'll create another forum post but other than that, I can't wait to jump in and check out the animals and items! 🤩

    @ammelives Good luck with your game! I hope you were able to fix it as well 😊

  • gm28m's avatar
    gm28m
    2 years ago

    I am on PC and i bought the horse ranch pack, it is fully installed and if i click on it on the gallery it says that I own the pack but nothing is showing up in game from the pack

  • Wynne64's avatar
    Wynne64
    2 years ago

    It is 2:00pm PT and EA app confirms that Horse Ranch is completely installed, but yet it does not show up in my game.

  • gm28m's avatar
    gm28m
    2 years ago

    It’s fully installed in my library but absolutely nothing in game or cas

  • Wynne64's avatar
    Wynne64
    2 years ago
    @Wynne64 I started a new, completely clean, Sims 4 game in my Electronic Arts folder. The Horse Ranch expansion pack now shows in my game. I used an existing save without mods, and Horse Ranch showed. When I tested my mods, for my game, it was All Worlds Residential--Zerbu (6.2.23) that blocked the expansion pack. For somebody else's game, it may be a different mod. Hope this might help.
  • 93ed6d07f7c1e5c's avatar
    93ed6d07f7c1e5c
    2 years ago

    Im having the issue where it is installing the new pack but says i dont own any of my other previously downloaded packs.

  • Pidgeandbug's avatar
    Pidgeandbug
    2 years ago

    This is the issue I’m experiencing as well. Very frustrating and disappointing.

  • nfiorino93's avatar
    nfiorino93
    2 years ago

    I've been going crazy for hours trying to figure this out! THANK YOU!

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