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boomiree's avatar
boomiree
New Novice
3 days ago

problems launching

after the update last weekend i tried to open my game and this kept popping up. I signed into it with correct email and password and it disappeared. However, when i went back onto the ea to play the sims 4 it popped up again. how do i fix it?

 

launching

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  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 hours ago
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    Hi there, 

    You can try to delete your License and Temp files to fix this: 

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    Let us know if that helps,

About EA app Technical Issues & Bugs

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after the update last weekend i tried to open my game and this kept popping up. I signed into it with correct email and password and it disappeared. However, when i went back onto the ea to play the sims 4 it popped up again. how do i fix it?

 

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after the update last weekend i tried to open my game and this kept popping up. I signed into it with correct email and password and it disappeared. However, when i went back onto the ea to play the sims 4 it popped up again. how do i fix it?

 

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problems launching","moderationData":{"__ref":"ModerationData:moderation_data:12048384"},"body":"

Hi there, 

\n

You can try to delete your License and Temp files to fix this: 

\n

Delete EA License Files:

\n\n

Please clear your temp files:

\n\n

Let us know if that helps,

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2025-03-26T04:00:24.936-07:00","lastPublishTime":"2025-03-26T04:00:24.936-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:12042505/message:12048384","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1054","rawBody":"

Hi there, 

\n

You can try to delete your License and Temp files to fix this: 

\n

Delete EA License Files:

\n\n

Please clear your temp files:

\n\n

Let us know if that helps,

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12048384_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1743012050545":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1743012050545","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1743012050545":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1743012050545","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1743012050545":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1743012050545","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1743012050545":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1743012050545","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1743012050545":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1743012050545","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1743012050545":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1743012050545","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1743012050545":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1743012050545","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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