I bought Outdoor Retreat and it disappeared

@allycaat

I read your original post and I noticed that you said that when you try to redeem a code in Origin, it tells you that the code has been used already. If you still can't see the game in owned DLC's it could mean that you redeemed the code on a different account. Unfortunately we won't be able to help you with this, but if you contact customer support and provide them with your product code, they will be able to search for the account and help you further. 

How to contact EA advisor:
- Visit http://help.ea.com/ and log in with your Origin account
- Click on help with a game and choose the game you have an issue with
- Scroll to the bottom of the page and click on contact us
- Select your appropriate platform and click next on bottom right
- Select a relevant topic and add more info into the section Tell us a little more, then click Next
- You will then have the option for Live Chat or Email or a Call Me Option!
NOTE: not every option is always available. It depends on your location, the time of the day and also on the options you select

Hope this helps 🙂

-------------------------------------------------------------------------------------------------------------------------------
If I was able to help you to solve you problem - please accept a solution, XP is very appreciated also
If your problem wasn't solved and no one has gotten back to you - please either post again (or bump up your problem) or contact EA.