I bought the new kits, not the bundle.

Same issue here, i've tried everything to talk to EA but I only get a bot. I really do think it should be more clear that when you buy the kits seperate that it does not contain the extra items. 

I have tried to contact someone on the EA website, but I all I get to see is: "This issue isn't supported by advisors". So I bought the kits for their original price and didn't recieve my extra items, i'm very sad that i'm not able to unlock these items even though I wanted to support the new kit release.

I am unable to contact EA. I bought both new kits and the bundle, I misunderstood what I was buying. Since the bundle has both kits, I ended up paying twice for the same content I would like to get a code for the bundle so I can give it to someone else but EA is impossible to get a hold of and when I use the refund tool the kits don't show up. I know EA doesn't usually give refunds and the mistake was mine due to poor vision soI am not asking for a refund just a code so I can give the bundle as a gift.

I'm getting really frustrated at this point. I went to buy the new kits today and I had heard mention of a bundle before going to do so. When I logged on, I saw one available, but it was much pricier than I expected ($45, I think?) That's when I saw it included the Royalty and Legacy expansion, which I already own. Thinking the bundle didn't apply to me because of this, I bought the packs separately.

Now I see there IS a bundle with just the kits (again, I was NOT shown this earlier before buying both kits, just the one big bundle) and you get bonus items with it. So that means, not only did I overpay, but I didn't get all the items. I'm honestly less concerned about price and more about not getting all the items (I've always preordered/bought bundles and received bonus items before, so it just bugs me I'm missing something.)

I tried looking into refunds to possibly refund the kits and buy the bundle after but I didn't see any option to refund them (I've already launched the game to check that the purchase went through, but I haven't really play with the kits yet.)

So, yah. Now I'm wondering what my options are to get these items that don't require me to spend another $10, Also, I'm sorry if this is the wrong place to post, I have no idea where to post this. I also tried the "Contact Us" button on the support pages but it brings up a chat window that just shows a prompt and gives an error whenever I reply.