Every time I try to go into manage worlds the loading screen just goes on forever and I have to shut off my computer entirely in order to leave the game. I’ve tried removing all mods and with different saves but the issue is still there. The game also crashed once the other day while I was in build mode which usually never happens to me.
pernillaaakesson Does this happen with a new save, that has no content from the Gallery or your own library? Please test and let me know.
If the new save is affected, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
It does work when using a new save, what does that mean? Is there anything I can do to fix it so I can still use my old saves?
pernillaaakesson That means that the problem is limited to your main saves, as opposed to a system issue. As for whether the saves can be recovered, that depends on the cause of the problem.
Can you load a household, but going to Manage Worlds doesn't work? Or can you not load a household either? I know you were in build mode once, but it's not clear whether that was before or after this problem surfaced. Just let me know either way.
Please also open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you find. Try again to go to Manage Worlds in an affected save and see whether you get a new LE. If you do, copy its text and paste it into a reply here.
Community Manager
