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meredithbb's avatar
meredithbb
Rising Newcomer
2 days ago

I cannot launch Sims 4

I logged on this afternoon to play Sims 4 and it is telling me that my EA membership has expired and to manage my membership options. I haven't had an EA membership in years and I own my game as well as all DLC. I have tried repairing and relocating the game, but it still will not allow me to play without managing my membership options. I have tried launching both from the origin app and from the desktop icon.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Hey there meredithbb 

    It sounds like live support will need to check your game entitlements for The Sims and verify that everything looks good there- here on the forums, we aren't able to access your account details to take a look.

    Please submit a request on the help site here so live support can review this further with you. 

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