I can't find my custom downloaded sim in my library

@nritzau22  Where did you put the various files you downloaded from the site?  The custom content needs to go in the Mods folder (in a subfolder should also be fine), but the files for the sim herself need to go in Tray.

If this is what you did, please open a File Explorer window, go to the Tray folder where you placed the sim's files, and take a screenshot.  Be sure to include the file path, which shows above the list of files.  You can block out your username if you want, but please keep the rest of the file path visible.

I put them in the mods folder I wasn’t aware there was a difference. I’ll try that and come back

I tried putting them in my tray and it still isn't showing up. I'm on a mac and it doesn't show file paths but this is the path file and a picture of the end destination.

Finder/documents/electronic arts/sims 4/Tray. The custom content is in the mods folder. 

All sorted they’re there finally thank you so much!!!

Then where to find the sims that we dw in the game? In our gallery? 

@1sbpk6hqy9q5  If you download a household from the Gallery and just place it in a house, it doesn't get saved.  You also need to separately save the household to your in-game library, in which case its files land in Tray.

@tm0rx82pxsrf  Please post a screenshot of the files that aren't showing up in-game.  Include the address bar, above the list of files and folders, in the screenshot.