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MadWattson's avatar
MadWattson
10 months ago

I can't uninstall The Sims 4

When I click on Manage > Uninstall in the EA App, it directs me to the Control Panel. That's fine I can manually uninstall it from there. However, The Sims 4 is not listed there so I can't uninstall ...
pc
EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
10 months ago

Hey @MadWattson,

If the game is not listed under "Programs and Features" in your Control Panel, you might want to try and remove the game with the free version of Revo Uninstaller:

https://www.revouninstaller.com/revo-uninstaller-free-download/

Please note that EA doesn't own or operate this website/program and the use is at your own risk.

This program completely removes the game from your registry and should allow you to uninstall it.

-Poppy

MadWattson's avatar
MadWattson
10 months ago

I've tried that and it leads to a weird situation where the game is still stuck as "installed" in my library but I can't launch it or uninstall it. I can only repair it and we go back to square one.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @MadWattson  Are you saying that you can still play Sims 4 after Revo supposedly removed it, or that you can't play but the EA App still thinks the game is installed, or something else?  If you can't play but the App says the game is installed, I'd uninstall the App with Revo as well, then restart your computer and reinstall.

    Please also find the location where the EA App says Sims 4 is installed, if it does in fact say that.  Open your game library and click Sims 4 > Manage > View properties, and you'll see the location there.  If the game is present in that location, close the EA App, kill the EABackgroundService in the Task Manager, and delete this folder.  Then use Piriform's CCleaner (the free version is fine) to remove any Sims 4-associated registry entries.

    Restart your computer again and reinstall the game, this time into a new folder you create for this specific purpose.  The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.

    If none of this helps, please let me know what you're seeing: whether the App says Sims 4 is installed, where it's supposedly installed, what happens when you try to do the above steps, etc.

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