As in the subject, the Vibing Streamer Gear Digital Content is not available for me.I activated the code for the High School Years Expansion Pack this morning. I used a code from a box version I ordered at a retail store.What should I do to get the gear? ☹️

Final Final Update?: Hey all!Our process for handling these cases has just changed as of a few hours ago as noted above 🙂 If you purchased High School Years from Amazon and are missing the Vibing Streamer Gear content please reach out to an advisor here http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can verify your proof of purchase from Amazon and grant you the missing content. Please note: If you purchased High School Years from an unauthorized retailer such as (but not limited to) CDKeys, G2A, etc., you are not eligible for the Vibing Streamer Gear bonus content as they are not authorized retailers of our products (more information on that here). Edit: This promotional timeframe has now ended and as such this thread is now locked. If you purchased The Sims 4: High School Years from an authorized retailer during this promotional period and did not receive the bonus content please reach out via the steps above for assistance.

Hey all, Final update on this issue: We have now confirmed that all authorized retailers have been supplied codes for the Vibing Streamer Gear content and have the ability to distribute them, if you purchased The Sims 4: High School Years pack and haven't received your bonus content please reach out to the retailer for a code. If you purchased from Origin/EA App and are missing the content please contact us at http://bit.ly/EA_Contact_Us for further assistance. If you purchased from an ineligible retailer we will not be able to assist you further with this issue, for a list of eligible retailers in your area you can check the EA Help article here.

Hey all! We've heard about the missing bonus content with preorders and are in the process of rolling out fixes across the platforms experiencing this issue. Thank you for your patience as we complete our investigation.

@staravia81 I had the same experience. EA Help on Twitter told me basically - "too bad, you didn't buy it from Origin". (They were very nice about it though). CDKeys told me it's on EA. The key works, my game still works, so how is it not automatic - you put working key on before the date, you should have the things which were promised. NOwhere to be written - you get it, ONLY from Origin. It's just bonus items, but we care even for them, so can we please who put the keys in get the items we were promised? Pretty please? 🙂

For some reason, not only do I not have any of the Vibing Streamer Gear, it created an alternate High School Years pack without it in my library? I don't understand what happened. I just hope I receive it before the time runs out after spending all this money for it...

I didn't get the Vibing Streamer Gear Digital Content

212 Replies

Zasz_Zerg
Rising Ace
4 years ago
Will registered keys during the 28th july and 8th september grant the pre-order bonus? We have been through a similar thing when cottage living came out. Just want to know if the disaster will be avoided this time.
daikoyu
Seasoned Ace
4 years ago
Something can always go wrong. I would just say if you don’t get the pre-order items, then I would rather complain fast and don’t wait before the action is finish.
TheSuperWolf100
3 years ago
@mhdrmlekoo contact customer support for assistance some people aren't getting their pre-order bonuses
MHDRmlekoo
New Adventurer
3 years ago
I've been told to wait till 20.00 EEST to actual official release (which I always forget is not in the morning).
I'll see what happens then 🙂
SimmerStar4
Rising Ace
3 years ago
@mhdrmlekoo Yes, most likely the bonus content won't appear in game until the pack is officially released.
MHDRmlekoo
New Adventurer
3 years ago
It's almost 1.5h after release and sadly I still don't have the items...
I guess I'll contact support again.
SimmerStar4
Rising Ace
3 years ago
@mhdrmlekoo Might be worth contacting them again, yeah. It's also possible it's not until it's available everywhere? As far as I'm aware, it's not available in every region yet.
TheSuperWolf100
3 years ago
@mhdrmlekoo the pack is unstable at the moment there seems to be issues with build mode alongside issues with game stability freezes/crashes and save files not loading
Zasz_Zerg
Rising Ace
3 years ago
So, release day is here, people got the expansion via keys... and no pre-order content.
EA_Solaire
Community Manager
3 years ago
Hey all,

The teams are aware of the missing pre-order content and are currently investigating. I'll update the thread here once we have more info on this.

Thank you for the reports!