This is my current situation. No one has helped me with my issue of duplicate packs. The forum staff tell us to go to EA Support for help, and guess what EA Support says to wait for the Twitter to update. Furthermore, they completely ignore my concerns and think I'm only asking about the missing bonus content when I'm also annoyed by the duplicates in my origin library.
I agree with your theory that this may be a bug with physical/retail/code packs VS. buying straight from Origin. I bought Cottage Living off of Origin last year and had no issues with the bonus content. Also, the second copy I cannot seem to download but 'Own' in Origin lists the add on content while the other one that I have been able to download doesn't.
It's ridiculous though how no one can really tell us to our faces what is the appropriate next step. I feel like everyone who got the duplicate pack glitch will have it indefinitely. ☹️
I ordered the game through Origin itself the app and I did not get the additional content on release day either, and I still do not have it in my game.
Community Manager
